Sportzy Privacy Policy — How Your Data Is Protected

Sportzy (sportzy.ws) is a trusted online Sports Betting and gaming platform in Bangladesh. We understand how valuable your personal data is — which is why this Privacy Policy is fully transparent about what information sportzy holds, why we hold it, and how securely it is kept.

This Privacy Policy applies to the sportzy website, mobile app, and all related services. By using the sportzy platform, you are considered to have read and accepted this Privacy Policy.

This policy has been provided in Bengali for your convenience. In the event of any legal dispute, the English version shall be considered authoritative.

The following types of data are collected when you register and use Sportzy:

Sportzy collects your information in several ways:

Directly from you

• When completing the registration form
• When documents are submitted during KYC verification
• When making a deposit or withdrawal
• When you contact our support team
• When you participate in a promotional offer

Automatically

• When you browse the sportzy website or app, through cookies and tracking technologies
• Session data at login and logout
• Transaction logs when placing bets
• Device and network information when using the app

From third parties

• Transaction confirmation from payment gateways (bKash, Nagad, Bank)
• Verification data from fraud prevention services
• Based on valid requests from law enforcement agencies

Sportzy uses your information for the following purposes:

• Account Management: Registration, login, identity verification, and account security.
• Service Delivery: Processing betting, gaming, deposit, and withdrawal activities.
• Customer Support: To resolve your issues and complaints promptly.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Promotions & Offers: To send you relevant offers based on your preferences (subject to your consent).
• Platform Improvement: To analyse user experience and improve our services.
• Responsible Betting: To detect excessive betting patterns and provide appropriate support.

Sportzy shares data with third parties only when necessary and to a limited extent. The following outlines when and with whom your data may be shared:

Parties We May Share Your Data With

• Payment Provider: bKash, Nagad, Rocket, and banking partners — for transaction processing only.
• Identity Verification Services: Authorised service providers for KYC and AML compliance.
• IT & Cloud Services: Companies managing our secure servers and technical infrastructure — bound by strict confidentiality agreements.
• Law Enforcement: When required by a valid court order or government directive.
• Regulatory Authority: For regular audits and reporting to gaming licensing authorities.

When Your Data Is Not Shared

• To advertising or marketing companies
• To data brokers or research firms
• To any other betting or gaming company
• Any non-essential party without your consent

Sportzy uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent the Sportzy platform from functioning properly. Visit your browser's help page for detailed guidance on managing cookies.

Sportzy uses industry-standard security technology to protect your data. Key features of our security framework:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted with 256-bit SSL.
• PCI-DSS Compliance: Payment card and financial information is stored to the highest security standards.
• Two-Factor Authentication (2FA): An extra layer of security at login that you can enable anytime.
• Firewall & Intrusion Detection: Real-time monitoring and prevention of cyber attacks.
• Regular Security Audits: Third-party cybersecurity experts regularly test and review our systems.
• Data Backup: Regular backups of all data are maintained on separate, secure servers.

Sportzy does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and 5 years after closure (legal obligation).
• Transaction History: A minimum of 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Support Chat Logs: Up to 2 years after an issue is resolved.
• Cookies & Session Data: At the end of a session or for up to 1 year.

After the applicable retention period, your data is automatically deleted or anonymized so that you can no longer be identified in any way.

Under sportzy's Privacy Policy, you have the following rights over your own data:

To exercise these rights Help Center-or email us directly at support@sportzy.ws. We will respond within 30 days of receiving your request.

Sportzy is strictly prohibited for anyone under 18. We do not knowingly collect information from or provide services to minors.

• Age verification is carried out at the time of registration.
• Accounts flagged as suspicious are subject to additional KYC verification.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.

Sportzy may update this Privacy Policy from time to time. If changes are made, we will:

• We will publish the updated policy on the website and change the "Last Updated" date at the top of the page.
• For significant changes, we will notify you via your registered email or an in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

To view a previous version, please contact us at support@sportzy.ws.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@sportzy.ws
• Help Center: sportzy.ws/help-center
• Response Time: Within 30 business days